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Trucking Dispatcher Duties & Responsibilities

  • May 01, 2020
  • Madeline S.

The transportation industry relies on truck drivers to move freight, but they’re not the only ones responsible for getting goods safely from one point to another. Trucking dispatchers play a vital role in the trucking industry and are in high demand. If you’re interested in joining the trucking industry as a dispatcher, here are what some of your duties and responsibilities would be.

Schedule Deliveries & Pickups

The primary responsibility of a trucking dispatcher is to arrange the delivery and pick up of freight. This means communicating with customers to arrange times for shipments and schedule deliveries. In addition to simply scheduling, dispatchers also have to create routes and be available to make changes throughout the day as situations arise.

Keep Records

The trucking industry is heavily regulated, which means that record keeping is extremely important. Trucking dispatchers are responsible for creating shipping and dispatch records. These documents keep track of dispatched calls, driver routes, delivery and pick up schedules, and truck repairs and maintenance. Dispatchers also have to ensure that drivers are keeping accurate records as well.

Identify Issues and Propose Solutions

Dispatchers have a fast-paced job. In addition to scheduling, trucking dispatchers have to identify any problems that may impede trips and come up with solutions. This means tracking weather, traffic issues, warehouse delays, and any other problems that may arise. When issues come up, it’s up to dispatchers to create alternative routes or brainstorm other solutions.

Generate Necessary Documents

There is a lot of paperwork in the trucking industry. It is often up to trucking dispatchers to manage billing and invoicing. They are also responsible for ensuring drivers have all of the proper documents and permits they’ll need to complete trips. These documents are especially important if goods are being transported across borders, or if the freight is hazardous or contains livestock.

Interested in joining the trucking industry as a Trucking Dispatch Specialist?

AVAAL offers a comprehensive trucking dispatch course that will prepare you for this role with hands-on experience and in-depth knowledge. Learn more about our upcoming course dates or enroll today.