Support Desk: Avaal Express Knowledgebase

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Trucking Software Support

24/7 Live Support

Welcome to Avaal’s Support desk

If you have any issues or questions regarding our software, below you will find our Frequently Asked Questions (FAQ) section.
If you cannot find a solution below, please use the following to report your problem

Phone Support

If you require urgent support, please contact our toll-free support line.

Remote Support

Experiencing an issue with our software? Click here and follow the instructions.

Email Support

Found a issue or an error on our software? Please email us

Frequently Asked Questions

  • Avaal e-Manifest Portal is now fully featured to support ACI (Advance Commercial Information)! ACI will allow drivers to cross the border into Canada from the U.S. Avaal is in partnership with CBSA to integrate ACI according to their roll-out plan. This will allows companies to slowly accommodate themselves and take full advantage of ACI and maximize profits.

  • Yes, ACI has its own monthly plan to access Avaal e-Manifest Portal. For more information, visit our pricing for Avaal e-Manifest.

  • If a shipment value is under $200 then it can be created under Section 321. Broker doesn’t need to provide an entry number for this kind of shipments and thus need not to send to broker.

    To create a shipment under Section 321, click Create new Shipment. Under shipment type, choose Section 321 and create the rest as regular shipment. Note that while entering description, it would ask for the shipment value.

  • 1) To add a Passenger only for one time only, click Add Passenger. Enter passenger information and Save it.

    2) To add a Passenger for multiple times, add that person as a driver and choose as a second crew member. Then, click on driver name and edit it. At the bottom of edit page, change driver’s role on trip from Crew Member to Passenger and save it.

  • 1) To create an empty skid manifest, you need not to create a shipment and no Entry number will be required.

    2) Click Create New Manifest and choose Trip number, Port, Date and Time and Manifest Type should be Empty Trailer and IIT should be IITs covered by importer bond plus merchandise. Click Save and enter trip details.

    3) Note that when you add Crew member, it will ask you to add Company address in US where the driver is going to.

  • 1) To create an empty trailer manifest, you need not to create a shipment and no Entry number will be required.

    2) Click Create New Manifest and choose Trip number, Port, Date and Time and Manifest Type should be Empty Trailer. Click Save and enter trip details.

    3) Note that when you add Crew member, it will ask you to add Company address in US where the driver is going to.

  • If a truck plate number is changed, then you need to change it into Avaal e-manifest system and the customs system as well.

    You can call Avaal and let our representative change the truck plate numbers on the customs system.

  • There can be various reasons for a rejected manifest. The most common reason is reusing a previous used PAPS number. You need to put a new PAPS number to resolve this.

    Other main reasons can be driver, truck, trailer, port code or time of arrival information entered incorrectly.

  • You need to use as many PAPS stickers as there are shippers or consignees or invoices. For example, if you have 2 shippers and one consignee then you need to put 2 PAPS stickers on invoices. If there is 1 shipper and 2 consignees even then you need to put 2 PAPS sticker on invoices.

  • No, PAPS sticker is not mandatory on the papers but there must be a SCAC code and number under which a customs broker can clear your shipment.

  • Yes, PARS sticker is mandatory on the papers.

  • Please make sure you have read through our pricing then follow this link.

  • Yes, Ace e-manifest is mandatory to cross US border. The driver should have an Entry number before he/she crosses the US border, otherwise customs can fine the driver for not submitting an electronic manifest.

  • Avaal’s e-Manifest software is custom tailored to meet your requirements and provides the greatest level of flexibility and ease-of-use in the market. Whether you are a single operator or a multi-national corporation, Avaal has an e-Manifest plan to suit your needs.

  • Customs Border Protection (CBP) now requires all carriers to submit electronic manifests through their Automated Commercial Environment (ACE). Avaal’s e-Manifest is certified by the U.S CBP after undergoing an extensive and rigorous testing process to ensure compatibility.

Frequently Asked Questions


  • You can register for the Trucking Safety & Compliance course through our website or by contacting our enrollment team. We provide detailed information on available dates, course formats, and registration procedures.

  • The duration of the course varies depending on the format and depth of training. Typically, the course is designed to be completed within a few weeks, with flexible scheduling options available to accommodate participants’ needs.

  • The Trucking Safety & Compliance course is available through various formats including live online sessions and in-person classroom training. This flexibility allows participants to choose the mode that best fits their schedule and learning preferences.

  • This course is ideal for trucking company owners, fleet managers, safety officers, compliance professionals, and anyone involved in managing or overseeing trucking operations who needs to ensure adherence to safety and regulatory standards.

  • The Trucking Safety & Compliance course is designed to equip participants with essential knowledge and skills for ensuring safety and compliance in the trucking industry. It covers regulations, best practices, and procedures related to truck safety, driver compliance, and operational standards.

Frequently Asked Questions

  • To pay a truck owner, you need to get into Accounting and choose Driver/Carrier Settlement. Create a driver/carrier settlement and then get into Accounting and choose Payments to add or deduct truck owner’s expenses.

  • Usually, one cannot edit Truck, trailer and customer information with regular login. You need to login with an administrator account to make any changes.

  • To prefix and Order or trip, click Set up and choose Company Settings. Choose the company name and click Edit button. Fill in the desired alphabets under Trip Prefix and Order Prefix. Please note that you can add up to five characters as prefix.

  • To consolidate two or more trips, click on Consolidate button in dispatch board. A new window will pop up. Choose the trips you want to consolidate and click OK. A new trip will all chosen trips consolidated will be created.

  • In Dispatch board, click an open trip and click Split Trip. It will ask you for a new stop with date and time. Fill in the date and time and hit OK to confirm.